Privacy Policy

Last updated: 9 March 2026

1. Who We Are

MediFinder (www.medifinder.ae) is owned and operated by Breez Marketing Management L.L.C-FZ, a limited liability company registered in the Dubai Free Zone, United Arab Emirates.

• License Number: 2646268.01
• Formation Number: 2646268
• Registered Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
• Contact: privacy@medifinder.ae

2. Scope

This Privacy Policy applies to all visitors, users and anyone who accesses or uses the MediFinder website, mobile site, and any related services (collectively, the "Platform"). By using the Platform you agree to the collection and use of information in accordance with this policy.

3. Information We Collect

3.1 Information You Provide

• Name, email address, and phone number when you submit a contact or enquiry form.
• Search queries, filters, and preferences you use on the Platform.
• Any messages, feedback, or other communications you send to us.

3.2 Information Collected Automatically

• Device & browser data: IP address, browser type, operating system, device identifiers, screen resolution.
• Usage data: Pages visited, time spent, click paths, referring URLs, search terms.
• Location data: Approximate location derived from your IP address (city/emirate level).
• Cookies & similar technologies: See Section 7 below.

3.3 Information from Third Parties

We may receive publicly available data about healthcare providers, facilities, and insurance networks from official registries, public directories, and data partners to maintain the accuracy of our listings.

4. How We Use Your Information

• To operate, maintain, and improve the Platform.
• To display relevant search results, provider listings, and insurance network information.
• To respond to your enquiries and provide customer support.
• To send essential service-related communications.
• To analyse usage patterns and improve user experience.
• To detect, prevent, and address fraud, security issues, or technical problems.
• To comply with legal obligations and enforce our terms.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Hosting, analytics, email delivery, and other services necessary to operate the Platform.
• Healthcare providers: When you click to contact, book an appointment, or request information from a listed facility or doctor, your enquiry details are shared with that provider.
• Legal authorities: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Usage analytics data is retained in aggregated, non-identifiable form.

7. Cookies & Tracking Technologies

The Platform uses cookies and similar technologies for:

• Essential cookies: Required for the Platform to function (e.g. language preference, session management).
• Analytics cookies: Help us understand how visitors interact with the Platform (e.g. Google Analytics).
• Advertising cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Platform.

8. Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (TLS/SSL), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@medifinder.ae.

10. Children's Privacy

The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

11. International Data Transfers

Your information may be processed and stored on servers located outside the UAE. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Third-Party Links

The Platform may contain links to third-party websites, including healthcare provider websites, booking platforms, and social media pages. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Contact Us

If you have any questions about this Privacy Policy, please contact: